FULL-TIME POSITIONS

Box Office Associate - Field Trips and Education

Box Office Associate – Field Trips and Education


The Box Office Associate – Field Trips & Education (BOA) is primarily responsible for actively soliciting and coordinating potential field trip groups, as well as accepting and maintaining inbound requests from school groups to attend performances in the Lerner and Reeve Theatres, and D.C. tours and performances. Responsibilities include promoting, selling, and booking all field trips to meet the stated annual revenue goals, researching and cultivating relationships with school and non-school group leaders, working with house management staff to meet groups upon arrival, enforcing payment policies, troubleshooting customer complaints, maintaining updated contact lists, and generating sales reports for the Marketing and Communications department.  This position will also serve as a lead registrar to ensure that families are able to successfully register for classes and camps. Registrar also helps with tracking and managing student information and paperwork. 

 

PRIMARY DUTIES AND RESPONSIBILITIES:

Field Trips

  • Develop and negotiate field trip sales contracts according to established theatre policies
  • Maintain and grow a comprehensive teacher database of all schools in the MD-DC-VA area, including additions and annual updates
  • Establish and maintain a working rapport with teachers, PTA leaders, private school teachers, and administration throughout the Baltimore-Washington Metro area
  • Enforce Imagination Stage Box Office policies and procedures, including accounts receivables for field trips
  • General phone sales as needed
  • Meet and greet field trip groups, prepare seat assignments and weekly attendance sheets, and troubleshoot seating issues.
  • Maintain records of grant allocations for any and all grants awarded to Imagination Stage including, but not limited to, number of schools and students served, as well as develop, distribute, and compile surveys as required
  • Enforce Imagination Stage Box Office policies and procedures
  • Monitor, maintain, and apply Imagination Stage company policies and procedures
  • Assist Patron Services Department as needed with other Box Office and/or Registration duties

 

Education Registration/Ticket Sales

  • Update classes and student information in Tessitura software, ensuring that all registration information is entered chronologically and efficiently 
  • Communicate with the Education Department to troubleshoot problems, creating and maintaining waitlists, and answering emails and phone calls from parents. 
  • Box Office duties include the processing of daily ticket sales and subscription sales over the phone and in person using Tessitura, as well as Will-Call ticket handling, miscellaneous filing, organizing, paperwork, and general assistance to manager on duty.
  • Work with the Database Manager and IT team to troubleshoot and improve systems. 
  • Serve as Manager on Duty for one Weekend day a week and oversee the box office staff and daily operations. 

EDUCATION, SKILLS, AND EXPERIENCE:

  • Bachelor’s degree or equivalent work experience.
  • A command of relevant applications is necessary, including database systems, Microsoft Excel, Word, and others
  • Stellar customer service and people management skills
  • Excellent verbal and written communication abilities, including presentation skills
  • Ability to organize, prioritize, and successfully manage multiple projects and deadlines
  • Demonstrated skills in developing creative sales tactics
  • Ability to coordinate events with multiple departments
  • Supremely organized with attention to detail
  • Ability to work under pressure and to think quickly 
  • Familiarity with Tessitura or other computerized ticketing database is strongly preferred 
  • Motivated, proactive, and self-directed
  • Experience with or interest in theatre/theatre education a plus.
  • Ability to work collaboratively in a team environment
  • A sense of humor and a positive attitude is a must!

SCHEDULE: 

Full time – Four weekdays and one weekend each week, 9 a.m. – 5 p.m.

(May include some holidays, evenings or weekends)

 

FLSA STATUS:

Non-Exempt

 

REPORTS TO: 

Patron Services Manager

 

TO APPLY:

Please submit resume, cover letter, and three professional references using this form.  All documents should be uploaded in PDF or Word format.

DEADLINE FOR APPLICATION:

October 31, 2019

PART-TIME POSITIONS

Weekend Box Office Manager on Duty - Part-Time

Weekend Box Office Manager on Duty – Part-Time

Imagination Stage is seeking a Box Office Manager on Duty. The Box Office MOD serves as the primary contact for patron services in the absence of the Box Office Manager, and serves as a back-up and support in providing the highest level of customer service to Imagination Stage’s patrons while managing the daily workflow of the box office.

 

PRIMARY DUTIES AND RESPONSIBILITIES:

The Box Office MOD’s duties include processing ticket sales conducted by Box Office Associates, responding to phone inquiries, performing box office close-outs, supervising Box Office Associates and House Managers, providing customer service quality control, and ensuring that the box office space is organized and tidy.

Other duties include troubleshooting complex customer service issues, creating an environment that embraces warm, friendly, and efficient customer service to increase sales and repeat business,  ensuring compliance with all company financial security policies, and managing work flow within the box office to assure efficient use of associates’ time. Occasional duties might include completing payroll documents as needed, and responding promptly and efficiently to inquiries from the Director of Marketing and Communications.

EDUCATION, SKILLS, AND EXPERIENCE:

  • Candidates should have excellent organization and pleasant demeanor as well as a love of theatre and children.
  • Minimum 2 years experience working in a box office environment. Experience managing staff and/or schedules preferred.
  • Knowledge of Tessitura a plus.
  • Excellent customer service and communication skills needed, sense of humor a must!

COMPENSATION: 

$12.50/hour

SCHEDULE: 

Shifts generally 9:30 a.m. – 5:00 p.m. on Saturday and Sunday

TO APPLY:

Please send a resume, cover letter, and three professional references to: [email protected] 

Weekend and Weekday House Manager/Box Office Associate

Weekend and Weekday House Manager/Box Office Associate

Imagination Stage is seeking dynamic and detail-oriented individuals to cross-train for both house management and box office shifts. Both weekend daytime work and flexible weekday scheduling are available. Currently preference to weekend availability.

 

PRIMARY DUTIES AND RESPONSIBILITIES:

House Manager duties include leading the team of ushers by assigning posts during the shows, greeting & seating patrons, and helping with patron concerns during the show.  

Box Office duties include the processing of daily ticket sales and subscription sales over the phone and in person using Tessitura, as well as Will-Call ticket handling, miscellaneous filing, organizing, paperwork, and general assistance to manager on duty.

EDUCATION, SKILLS, AND EXPERIENCE:

  • Candidates should have excellent organization and pleasant demeanor as well as an appreciation of theatre and comfortable around children.
  • Previous house management / box office experience preferred but not required.
  • Excellent customer service and communication skills needed, sense of humor a must!

COMPENSATION: 

$12.50/hour

SCHEDULE: 

Weekend shifts generally 9:30 a.m. – 5:00 p.m. on Saturday and Sunday

Weekday shift generally 10:00 a.m. – 5:00 p.m.

TO APPLY:

Please send a resume, cover letter, and three professional references to: [email protected] 

Patron Services Associate - Registrar

Patron Services Associate – Registrar

Imagination Stage is seeking dynamic and detail-oriented individuals to work up to 20 hours per week in our Patron Services Department. This position will be a job share with the majority of its workload coming from work as a Class Registrar but will have other duties as a Box Office Associate assisting with ticket and subscription sales. Some weekend work very rarely – primarily weekday scheduling.

 

PRIMARY DUTIES AND RESPONSIBILITIES:

Registration duties include updating classes and student information in Tessitura software, ensuring that all registration information is entered chronologically and efficiently so as to limit registration errors and mix ups, communicating with the Education Department to troubleshoot problems, creating and maintaining waitlists, and answering emails and phone calls from parents. 

Box Office duties include the processing of daily ticket sales and subscription sales over the phone and in person using Tessitura, as well as Will-Call ticket handling, miscellaneous filing, organizing, paperwork, and general assistance to manager on duty.

EDUCATION, SKILLS, AND EXPERIENCE:

  • Candidates should have excellent organization and pleasant demeanor as well as an appreciation of theatre and comfortable around children.
  • Previous Tessitura or data entry experience preferred, but not required.

COMPENSATION: 

$12.50/hour

SCHEDULE: 

9:30 a.m. – 5:00 p.m. on alternate weekdays. 20 hr/week, flexible scheduling depending on availability.

TO APPLY:

Please send a resume, cover letter, and three professional references to: [email protected] 

TEACHING POSITIONS

TEACHING ARTIST

TEACHING ARTIST

Imagination Stage is always looking for experienced teachers for its onsite classes and satellite programming in DC, MD and Northern VA.  Imagination Stage teaching artists are contracted on a freelance, per class, basis, and work a variety of schedules based on semester needs and teacher availability. Both weekday and weekend hours available.

 

For lead teaching artists, ideal candidates have a BA in Theatre, Theatre/Music Education, or Early Elementary Education and 2+ years of teaching theatre for young people.

 

CREATIVE DRAMA/ACTING/DIRECTORS

Seeking teaching artists comfortable creating and leading creative drama and/or technique based curriculum. Directors also needed for student productions; opportunities available during the school year as well as summer.

 

DANCE INSTRUCTORS/CHOREOGRAPHERS

Seeking experienced dancers to instruct classes in Jazz, Tap, Musical Theatre Dance, Modern, and/or Hip Hop dance. Choreographers are also needed for Musical Theatre camps and productions.

 

VOCAL INSTRUCTORS/MUSIC DIRECTORS

Our instruction model requires our vocal instructors/music directors to have piano accompaniment skills. Music Directors are also needed for Musical Theatre camps and productions.

 

EARLY CHILDHOOD TEACHERS

We seek teachers with a background in theatre artistry and early education as well as experience in implementing lessons that utilize storytelling, multi-sensory play, and that integrates the theatre arts with early childhood development.

 

INCLUSION FACILITATORS
An inclusion facilitator is a member of the classroom staff who helps to facilitate friendships between students with and without disabilities, models class activities and positive and respectful ways for students to interact, and collaborates with the classroom teacher to support positive behavior, provide accommodations, and create an inclusive environment for students with disabilities.

 

ASSISTANT TEACHERS
Assistant teachers support the classroom teacher in preparation and implementation, and models classroom work for the students.

 

 

Interested teachers should submit a resume, cover letter, and references to:

Nikki Kaplan

Associate Director of Education

[email protected]

Please list all the teaching positions you are interested in.

FELLOWSHIPS

There are no fellowship positions open at this time.

VOLUNTEERS

USHERS

USHERS

Imagination Stage is looking for friendly and responsible volunteer ushers in our professional theatre. Responsibilities include taking tickets, selling concessions, seating patrons and assisting with patron concerns. Flexible schedule includes weekend mornings and afternoons, with occasional evenings.

 

TO APPLY:

To apply, please send resume and cover letter to [email protected]

 

Imagination Stage is an SSL approved organization. Students ages 15 and up can earn community service hours by volunteering at Imagination Stage.

AUDITIONS

AUDITIONS

Imagination Stage operates under an Actors Equity Theatre for Young Audiences contract and does not participate in the Equity Membership Candidate program. We hire Equity and Non-Equity actors who are 18 years and older. If we are in need of an actor who is under the age of 18 this information will be clearly stated on all casting materials.

 

Equity Principal Auditions for the 2019/2020 Season will be held on Monday, February 25th from 12pm to 4pm. To schedule an appointment please email us at  [email protected]org.  These auditions are for members, in good standing, of Actors Equity Association.

 

In addition, every year Imagination Stage attends DC/Baltimore Equity Liaison Committee Auditions. These auditions will be held on Monday, March 18th. Please contact the Liaison Committee for further Information.

For general inquiries or more information about auditioning at Imagination Stage, please email [email protected]

Imagination Stage is an Equal Opportunity Employer. It does not tolerate discrimination against applicants or employees on the basis of gender, race, color, religion, national origin, age, sexual orientation, disability, citizenship, or any other characteristic protected by law.