FULL-TIME POSITIONS

PATRON SERVICES MANAGER

PATRON SERVICES MANAGER

 

Imagination Stage is seeking a Patron Services Manager (PSM). This position is responsible for overseeing all aspects of box office and front of house operations. Reporting to the Director of Marketing and Communications, the PSM also works directly with the Production Manager, Facilities & IT Manager, Staff Accountant, Director of Education, Associate Managing Director, and Database & Analytics Manager.

 

The PSM supervises those working in Box Office, House Management, and manages vendor/partner relations for the café, and works to assure that the highest level of customer service is provided to all patrons including audience members, school groups, students, and parents.

 

This is a full time, salaried position with a typical schedule of 9:00-5:00 p.m. Tuesday-Friday and either Saturday or Sunday. Occasional evening hours, usually on Friday or Saturday, are required.

 

PRIMARY DUTIES AND RESPONSIBILITIES:

Patron Services:

  • Patron Services Manager (PSM) represents the “face” of Imagination Stage and ensures that all box office, registration, reception, and lobby personnel provide excellent customer service. PSM establishes a tools that monitor/evaluate this goal and shares results on a monthly basis with Director of Marketing and Communication.
  • PSM directly supervises the Field Trip and Group Sales Associate, Assistant Box Office Manager, all Registrars, as well as the Front of House staff including Patron Services Associates, Ushers, and House Managers.
  • PSM cross trains patron services team to support all sales areas. Manages weekly box office meeting, regular trainings, team building and regular communication with Box Office and Front of House staff.
  • The PSM serves as the liaison with café vendors including management of contracts and communication and management of the café space with external vendors and partners.
  • PSM sets goals and prepares Annual and Mid-Year Reviews for all full-time staff members supervised as well as provides coaching, mentorship, and/or discipline as needed for all patron services team members.
  • PSM approves time sheets for all patron services staff, and submits biweekly payroll information for all hourly staff.
  • PSM oversees guest communication in conjunction with the marketing team including pre and post-show emails, weather and emergency procedures, etc. PSM monitors the website and external communications to make sure guest experience information is accurate and updated as needed.
  • PSM manages guest experience and lobby space to ensure space is clean, well maintained, up-to-date, and brand appropriate including displays and signage.
  • Working with the Education and Marketing department, the PSM oversees the upkeep of the educational display.

Box Office:

  • PSM is in charge of record keeping for Box Office ticket sales and registration.
  • PSM is responsible for implementing and enforcing all cash handling procedures and box office security both onsite and online.
  • PSM ensures that all data is accurately reflected and tracked in Tessitura including sales projections and budgets.
  • PMS hires and supervises part time Patron Services Associates (box office, registration, birthday liaisons).
  • PSM is a member of the Marketing Team and collaborates on sales promotions, discounts and pricing, guest needs, and patron feedback, etc.
  • PSM works as a member of the Marketing Team to ensure that sales goals are met and exceeded in ticket sales and education registrations.
  • PSM works with Marketing Team to update manuals, policies, and protocols under the direction of the Director of Marketing and Communications
  • PSM ensures that box office is adequately staffed to sell tickets and process registrations. PSM ensures orders, sales, and registrations are processed the day they come in.
  • PSM ensures oversight on all sales and security, and follows/enforces box office security policies, such that fraudulent activities cannot occur.
  • PSM manages vendors: ticket suppliers, front of house suppliers, and others, and assists Database & Analytics Manager with Tessitura management.
  • PSM works with the marketing department to post and sell performances and subscriptions online; proof and approve marketing materials such as brochures, website, catalogs, direct mail pieces, ads, and special offers; and prepare sales reports to help inform marketing decisions
  • PSM maintains subscriber records and pulls lists on theatre attendees, students, and donors as directed by the Director of Marketing and Communications.
  • PSM works with all departments and the Database & Analytics Manager, when requested, to provide historical data on income and attendance figures as well as projections for future years for grant applications on the federal, state and county level as well as private foundations and corporations.
  • PSM troubleshoots database errors, accounting errors, handles customer service issues; liaises between executive, production and artistic staff, and the front-of-house staff and disseminates all pertinent information among them, as well as updating the automated phone system with relevant information for the public.

House Management:

  • Patron Services Manger hires and supervises House Management personnel.
  • Manages the patron’s theatre experience, including advising appropriate IStage personnel on policies and procedures in the House.
  • With the help of the Assistant Box Office Manager and the Volunteer Coordinator, work on the recruitment, scheduling, and management of the volunteer usher program.

EDUCATION, SKILLS, AND EXPERIENCE:

  • Ability to create and manage a fun and professional work environment for a diverse team.
  • Bachelor’s degree in theatre, business, or similar, or equivalent experience.
  • Excellent customer service and people management skills.
  • 3 years working in a box office in a supervisory capacity.
  • Proficient in MS Office Suite.
  • Highly proficient with ticketing and CRM software – Tessitura experience required.
  • Strong verbal and written communication skills.
  • Basic knowledge of HTML and/or website management, preferred.
  • Experience with basic accounting, preferred.
  • Excellent time-management skills.
  • Superior organizational skills and attention to detail.
  • Ability to work under pressure and to think quickly.
  • Sense of humor and positive attitude a must!

TO APPLY:

Please submit a resume, cover letter, and three professional references using this form.   Application deadline:  June 21, 2019, or until filled.  This is a priority hire and applications will be considered and interviews scheduled on a rolling basis.

PART-TIME POSITIONS

PART-TIME RECEPTIONIST

PART-TIME RECEPTIONIST

The Receptionist is responsible for supplying information regarding the organization to the general public, attending to visitors and dealing with inquiries on the phone and face-to-face.  Receptionist is also responsible for other duties as delegated by the Office Manager & Facilities Associate.   This is a part-time hourly position with variable hours, 8-20 hours/week, which may include Saturdays, Sundays, evenings, and/or weekdays.

 

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Open and close the building as needed
  • Monitor front entrances, and greet, assist, and direct incoming patrons
  • Print and post morning schedule and room reports
  • Answer phone, take and return messages, and direct calls to the appropriate person(s)
  • Respond to requests for information on the phone and in person
  • Distribute mail, collect and meter outgoing mail
  • Provide for pick-up of letters, packages, etc. by courier or other services
  • Ensure that reception and lobby areas are kept clean and neat
  • Post building notices/messages for incoming patrons
  • Adhere to Imagination Stage policies and procedures
  • Take on other duties as assigned

EDUCATION, SKILLS, AND EXPERIENCE:

  • Computer literacy (Microsoft Office, Google, etc.)
  • Ability to work on simultaneous tasks in an active office
  • Pleasant and tactful telephone manner
  • Excellent people skills and customer service focused attitude
  • Strong verbal and written communication skills
  • Reliable and punctual
  • Ability to work under pressure and to think quickly
  • Must be able to work both independently and as part of a team
  • A sense of humor is a must

LANGUAGE SKILLS: 

Ability to read and interpret documents. Computer literacy required. Ability to write routine correspondence.  Ability to speak effectively before groups of patrons (parents and children) or employees of the organization.

 

PHYSICAL DEMANDS: 

The employee is regularly required to sit and talk and hear while performing this job. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms.  The employee must occasionally lift and/or move up to 20 pounds.

 

WORK ENVIRONMENT:

Frequently work in noisy environment and work closely with large crowds of people.

 

COMPENSATION: 

$12.50/hour

 

TO APPLY:

Please send a resume, cover letter, and three professional references to [email protected] 

PATRON SERVICES ASSOCIATE

PATRON SERVICES ASSOCIATE

Imagination Stage is seeking dynamic and detailed-oriented individuals to work up to 25 hours per week in our Patron Services Department. This position will be a job share with the majority of its workload coming from work as a Registrar but will have other duties as a Box Office Associate assisting with ticket and subscription sales. Some weekend work occasionally required.

 

REGISTRATION WORK

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Update classes in Tessitura
  • Be familiar with and enforce registration policies and procedures
  • Ensure that all registration information is entered chronologically and efficiently so as to limit registration errors in data entry
  • Communicate with Education Department to trouble shoot problems
  • Create and maintain Waitlists
  • Complete End of Day Finance report Daily

BOX OFFICE WORK

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Processing of daily ticket sales and subscription sales through Tessitura
  • Customer service assistance as well as provide information via phone and in-person
  • Will-Call ticket handling
  • Miscellaneous filing, organizing, paperwork
  • General assistance to manager on duty

EDUCATION, SKILLS, AND/OR EXPERIENCE:

Candidates should have excellent organization and pleasant demeanor as well as a love of theatre and children. Previous box office work preferred but we are willing to train for the right candidate.

Compensation: $12.00-12.50/hour

 

TO APPLY:

Please send a resume and cover letter and three professional references to [email protected]

BOX OFFICE MANAGER ON DUTY

BOX OFFICE MANAGER ON DUTY

The Box Office Manager on Duty serves as the primary contact for patron services in the absence of the Director of Patron Services, and serves as a back-up and support to the Director of Patron services in providing the highest level of customer service to Imagination Stage’s patrons while managing the daily workflow of the box office.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Box Office Functions

  • Oversee ticket sales conducted by Box Office Associates
  • Respond to phone inquiries
  • Perform box office close outs
  • Supervise Box Office Associates & House Managers
  • Provide customer service quality control
  • Building coupon codes
  • Assure that box office space is maintained in an organized and tidy manner

Management Functions

  • Troubleshoot complex customer services issues
  • Create an environment that embraces warm, friendly, and efficient customer service to increase sales and repeat business
  • Assure all box office staff activities and procedures are in compliance with all company financial security policies, and enforce these policies rigorously
  • Manage work flow within the box office to assure most efficient use of associates’ time
  • Complete payroll documents as needed, in the absence of the Director of Patron Services
  • Report and respond promptly and efficiently to inquiries from the Director of Marketing & Communications

EDUCATION, SKILLS, AND/OR EXPERIENCE:

  • Bachelor’s Degree or equivalent experience
  • Minimum 2 years experience working in a box office environment
  • Experience managing staff and/or schedules preferred
  • Knowledge of Tessitura a plus
  • Commitment to outstanding customer service and meticulous attention to detail
  • Superior verbal and written communication skills
  • Sense of humor a must!

SCHEDULE AND COMPENSATION:

Up to 20 hours/week, to include one weekend day.  May include occasional evenings.  $13/hour.

 

TO APPLY:

Please send a resume and cover letter and three professional references to [email protected]

TEACHING POSITIONS

TEACHING ARTIST

TEACHING ARTIST

Imagination Stage is always looking for experienced teachers for its onsite classes and satellite programming in DC, MD and Northern VA.  Imagination Stage teaching artists are contracted on a freelance, per class, basis, and work a variety of schedules based on semester needs and teacher availability. Both weekday and weekend hours available.

 

For lead teaching artists, ideal candidates have a BA in Theatre, Theatre/Music Education, or Early Elementary Education and 2+ years of teaching theatre for young people.

 

CREATIVE DRAMA/ACTING/DIRECTORS

Seeking teaching artists comfortable creating and leading creative drama and/or technique based curriculum. Directors also needed for student productions; opportunities available during the school year as well as summer.

 

DANCE INSTRUCTORS/CHOREOGRAPHERS

Seeking experienced dancers to instruct classes in Jazz, Tap, Musical Theatre Dance, Modern, and/or Hip Hop dance. Choreographers are also needed for Musical Theatre camps and productions.

 

VOCAL INSTRUCTORS/MUSIC DIRECTORS

Our instruction model requires our vocal instructors/music directors to have piano accompaniment skills. Music Directors are also needed for Musical Theatre camps and productions.

 

EARLY CHILDHOOD TEACHERS

We seek teachers with a background in theatre artistry and early education as well as experience in implementing lessons that utilize storytelling, multi-sensory play, and that integrates the theatre arts with early childhood development.

 

INCLUSION FACILITATORS
An inclusion facilitator is a member of the classroom staff who helps to facilitate friendships between students with and without disabilities, models class activities and positive and respectful ways for students to interact, and collaborates with the classroom teacher to support positive behavior, provide accommodations, and create an inclusive environment for students with disabilities.

 

ASSISTANT TEACHERS
Assistant teachers support the classroom teacher in preparation and implementation, and models classroom work for the students.

 

 

Interested teachers should submit a resume, cover letter, and references to:

Nikki Kaplan

Associate Director of Education

[email protected]

Please list all the teaching positions you are interested in.

VOLUNTEERS

USHERS

USHERS

Imagination Stage is looking for friendly and responsible volunteer ushers in our professional theatre. Responsibilities include taking tickets, selling concessions, seating patrons and assisting with patron concerns. Flexible schedule includes weekend mornings and afternoons, with occasional evenings.

 

TO APPLY:

To apply, please send resume and cover letter to [email protected]

 

Imagination Stage is an SSL approved organization. Students ages 15 and up can earn community service hours by volunteering at Imagination Stage.

AUDITIONS

AUDITIONS

Imagination Stage operates under an Actors Equity Theatre for Young Audiences contract and does not participate in the Equity Membership Candidate program. We hire Equity and Non-Equity actors who are 18 years and older. If we are in need of an actor who is under the age of 18 this information will be clearly stated on all casting materials.

 

Equity Principal Auditions for the 2019/2020 Season will be held on Monday, February 25th from 12pm to 4pm. To schedule an appointment please email us at  [email protected]org.  These auditions are for members, in good standing, of Actors Equity Association.

 

In addition, every year Imagination Stage attends DC/Baltimore Equity Liaison Committee Auditions. These auditions will be held on Monday, March 18th. Please contact the Liaison Committee for further Information.

For general inquiries or more information about auditioning at Imagination Stage, please email [email protected]

Imagination Stage is an Equal Opportunity Employer. It does not tolerate discrimination against applicants or employees on the basis of gender, race, color, religion, national origin, age, sexual orientation, disability, citizenship, or any other characteristic protected by law.