FULL-TIME POSITIONS

Patron Services Manager

Patron Services Manager

Imagination Stage is seeking a Patron Services Manager to provide leadership of the guest experiences team and assure the highest level of customer service is provided, including overseeing all box office and front of house operations.  This position reports to the Director of Marketing and Communications and works directly with Production Manager, Facilities & IT Manager, Staff Accountant, Director of Education, Associate Managing Director, and Database & Analytics Manager.

This position supervises those working in Box Office, House Management, and manages vendor/partner relations for the café.

This is a full time, salaried position with a typical schedule of 9:00-5:00 p.m. Tuesday-Friday and either Saturday or Sunday. Occasional evening hours, usually on a Friday or Saturday, are required.

 

PRIMARY DUTIES AND RESPONSIBILITIES:

LEADERSHIP AND MANAGEMENT

  • Patron Services Manager (PSM) represents the “face” of Imagination Stage and ensures that all box office, registration, reception, and lobby personnel provide excellent customer service. PSM establishes the tools that monitor/evaluate this goal and shares results on a monthly basis with the Director of Marketing and Communication.
  • PSM will serve as an expert in industry trends and best practices for guest experiences, ticketing, and box office procedures. As such the PSM will be a key advisor in working with the Director of Marketing & Communications, Artistic Director, Director of Education, and other key members of executive staff in making recommendations for maximizing sales and assuring the highest-quality guest experience.
  • PSM is the team leader of the Patron Services team and directly supervises the full-time Field Trip and Registration Associate and Guest Experience and House Management Associate, as well as part-time staff including Registrars, Patron Services Associates, Ushers, and House Managers.
  • PSM manages business development efforts, seeking out new revenue opportunities and building relationships with potential sales leads. This includes group sales and outreach, expanding birthday party programs, expanding PTA outreach programs, and other promotions and efforts in new business development.
  • PSM works as a senior member of the Marketing Team to ensure that sales goals are met and exceeded in ticket sales and education registrations.
  • The PSM conducts weekly box office meetings.
  • PSM sets goals and prepares Annual and Mid-Year Reviews for all full-time staff members supervised as well as provides coaching, mentorship, and/or discipline as needed for all patron services team members, both full and part-time.
  • PSM ensures oversight on all sales and security and enforces box office security policies to prevent fraudulent activities both onsite and online.
  • PSM troubleshoots database errors, accounting errors, handles customer service issues; liaises between executive, production and artistic staff, and the front-of-house staff and disseminates all pertinent information among them, as well as updating the automated phone system with relevant information for the public.

 

PATRON SERVICES AND BOX OFFICE

  • PSM manages the guest experiences and ticketing needs in Tessitura including building the theatre season, managing price codes, overseeing data entry, managing reports, conducting list pulls, and troubleshooting issues as they arise. Works with the Database & Analytics Manager on large-scale Tessitura updates and issues including upgrades, custom features, Tessitura Analytics, etc.
  • PSM oversees guest communication in conjunction with the marketing team including pre and post-show emails, weather and emergency procedures, etc. PSM monitors the website and external communication to make sure guest experience information is accurate and updated as needed.
  • PSM manages guest experience and lobby space to ensure space is clean, well maintained, up-to-date, and brand-appropriate including displays and signage. Working with the Education and Marketing department, the PSM oversees the upkeep of the educational display.
  • The PSM serves as the liaison with café vendors, including management of contracts and communication with and management of the café space with external vendors and partners.
  • PSM is in charge of record-keeping for Box Office ticket sales and registration.
  • PSM ensures that all data is accurately reflected and tracked in Tessitura including sales projections and budgets.
  • PSM, in conjunction with the Guest’s Experiences and House Management Associate, hires and supervises part-time Patron Services Associates (box office, registration, birthday liaisons).
  • PSM is a member of the Marketing Team and collaborates on sales promotions, discounts and pricing, guest needs, and patron feedback, etc.
  • PSM works with the Marketing Team to update manuals, policies, and protocols under the direction of the Director of Marketing and Communications.
  • PSM works with the marketing department to post and sell performances and subscriptions online; proof and approve marketing materials such as brochures, website, catalogs, direct mail pieces, ads, and special offers; and prepare sales reports to help inform marketing decisions
  • PSM maintains subscriber records and pulls lists on theatre attendees, students, and donors as directed by the Director of Marketing and Communications.
  • PSM works with all departments and the Database & Analytics Manager, when requested, to provide historical data on income and attendance figures as well as projections for future years for grant applications on the federal, state and county level as well as private foundations and corporations.

EDUCATION, SKILLS, AND EXPERIENCE:

  • Proven track record of successful team leadership.
  • Ability to create and manage a fun and professional work environment for a diverse team.
  • Ability to successfully collaborate intra- and inter-departmentally.
  • Bachelor’s degree in theatre, business or similar, or equivalent experience.
  • Excellent customer service and people management skills.
  • 3 years experience working in a box office in a supervisory capacity.
  • Proficient in MS Office Suite.
  • Highly proficient with ticketing and CRM software – Tessitura experience required.
  • Strong verbal and written communication skills.
  • Basic knowledge of HTML and/or website management, preferred.
  • Experience with basic accounting, preferred.
  • Excellent time-management skills.
  • Superior organizational skills and attention to detail.
  • Ability to work under pressure and to think quickly.
  • Sense of humor and positive attitude a must!

SCHEDULE: 

9:00 a.m. – 5:00 p.m. Tuesday-Friday, and either Saturday or Sunday. Occasional evening hours, usually on a Friday or Saturday, are required.

TO APPLY:

Please submit resume, cover letter, and contact information for three professional references using this form.

APPLICATION DEADLINE:

February 14, 2020 or until filled. Applications will be considered on a rolling basis.  This is a priority hire.

PART-TIME POSITIONS

Weekend Box Office Manager on Duty - Part-Time

Weekend Box Office Manager on Duty – Part-Time

Imagination Stage is seeking a Box Office Manager on Duty. The Box Office MOD serves as the primary contact for patron services in the absence of the Box Office Manager, and serves as a back-up and support in providing the highest level of customer service to Imagination Stage’s patrons while managing the daily workflow of the box office.

 

PRIMARY DUTIES AND RESPONSIBILITIES:

The Box Office MOD’s duties include processing ticket sales conducted by Box Office Associates, responding to phone inquiries, performing box office close-outs, supervising Box Office Associates and House Managers, providing customer service quality control, and ensuring that the box office space is organized and tidy.

Other duties include troubleshooting complex customer service issues, creating an environment that embraces warm, friendly, and efficient customer service to increase sales and repeat business,  ensuring compliance with all company financial security policies, and managing work flow within the box office to assure efficient use of associates’ time. Occasional duties might include completing payroll documents as needed, and responding promptly and efficiently to inquiries from the Director of Marketing and Communications.

EDUCATION, SKILLS, AND EXPERIENCE:

  • Candidates should have excellent organization and pleasant demeanor as well as a love of theatre and children.
  • Minimum 2 years experience working in a box office environment. Experience managing staff and/or schedules preferred.
  • Knowledge of Tessitura a plus.
  • Excellent customer service and communication skills needed, sense of humor a must!

COMPENSATION: 

$12.50/hour

SCHEDULE: 

Shifts generally 9:30 a.m. – 5:00 p.m. on Saturday and Sunday

TO APPLY:

Please send a resume, cover letter, and three professional references to: [email protected] 

Weekend and Weekday House Manager/Box Office Associate

Weekend and Weekday House Manager/Box Office Associate

Imagination Stage is seeking dynamic and detail-oriented individuals to cross-train for both house management and box office shifts. Both weekend daytime work and flexible weekday scheduling are available. Currently preference to weekend availability.

 

PRIMARY DUTIES AND RESPONSIBILITIES:

House Manager duties include leading the team of ushers by assigning posts during the shows, greeting & seating patrons, and helping with patron concerns during the show.  

Box Office duties include the processing of daily ticket sales and subscription sales over the phone and in person using Tessitura, as well as Will-Call ticket handling, miscellaneous filing, organizing, paperwork, and general assistance to manager on duty.

EDUCATION, SKILLS, AND EXPERIENCE:

  • Candidates should have excellent organization and pleasant demeanor as well as an appreciation of theatre and comfortable around children.
  • Previous house management / box office experience preferred but not required.
  • Excellent customer service and communication skills needed, sense of humor a must!

COMPENSATION: 

$12.50/hour

SCHEDULE: 

Weekend shifts generally 9:30 a.m. – 5:00 p.m. on Saturday and Sunday

Weekday shift generally 10:00 a.m. – 5:00 p.m.

TO APPLY:

Please send a resume, cover letter, and three professional references to: [email protected] 

Patron Services Associate - Registrar

Patron Services Associate – Registrar

Imagination Stage is seeking dynamic and detail-oriented individuals to work up to 20 hours per week in our Patron Services Department. This position will be a job share with the majority of its workload coming from work as a Class Registrar but will have other duties as a Box Office Associate assisting with ticket and subscription sales. Some weekend work very rarely – primarily weekday scheduling.

 

PRIMARY DUTIES AND RESPONSIBILITIES:

Registration duties include updating classes and student information in Tessitura software, ensuring that all registration information is entered chronologically and efficiently so as to limit registration errors and mix ups, communicating with the Education Department to troubleshoot problems, creating and maintaining waitlists, and answering emails and phone calls from parents. 

Box Office duties include the processing of daily ticket sales and subscription sales over the phone and in person using Tessitura, as well as Will-Call ticket handling, miscellaneous filing, organizing, paperwork, and general assistance to manager on duty.

EDUCATION, SKILLS, AND EXPERIENCE:

  • Candidates should have excellent organization and pleasant demeanor as well as an appreciation of theatre and comfortable around children.
  • Previous Tessitura or data entry experience preferred, but not required.

COMPENSATION: 

$12.50/hour

SCHEDULE: 

9:30 a.m. – 5:00 p.m. on alternate weekdays. 20 hr/week, flexible scheduling depending on availability.

TO APPLY:

Please send a resume, cover letter, and three professional references to: [email protected] 

Part-time Receptionist

Part-time Receptionist

Imagination Stage is seeking a part-time evening and weekend receptionist.  The Receptionist is responsible for supplying information regarding the organization to the general public, attending to visitors and dealing with inquiries on the phone and face-to-face.  Receptionist is also responsible for other duties as delegated by the Office Manager & Facilities Associate.   This is a part-time hourly position with variable hours depending on availability, 8-24 hours/week, which will include Saturdays, Sundays, and/or weekday evenings.  Occasional weekday shifts may be available.

 

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Open and close the building as needed
  • Monitor front entrances, and greet, assist, and direct incoming patrons, including monitoring sign-in process
  • Print and post morning schedule and room reports
  • Answer phone, take and return messages, and direct calls to the appropriate person(s)
  • Respond to requests for information on the phone and in person
  • Distribute mail, collect and meter outgoing mail
  • Provide for pick-up of letters, packages, etc. by courier or other services
  • Ensure that reception and lobby areas are kept clean and neat
  • Post building notices/messages for incoming patrons
  • Adhere to Imagination Stage policies and procedures
  • Take on other duties as assigned

EDUCATION, SKILLS, AND EXPERIENCE:

  • Computer literacy (Microsoft Office, Google, etc.)
  • Ability to work on simultaneous tasks in an active office
  • Pleasant and tactful telephone manner
  • Excellent people skills and customer service focused attitude
  • Strong verbal and written communication skills
  • Reliable and punctual
  • Ability to work under pressure and to think quickly
  • Must be able to work both independently and as part of a team
  • A sense of humor is a must

LANGUAGE SKILLS: 

Ability to read and interpret documents. Computer literacy required. Ability to write routine correspondence.  Ability to speak effectively before groups of patrons (parents and children) or employees of the organization.

PHYSICAL DEMANDS: 

The employee is regularly required to sit and talk and hear while performing this job. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms.  The employee must occasionally lift and/or move up to 20 pounds.

WORK ENVIRONMENT: 

Frequently work in noisy environment and work closely with large crowds of people.

COMPENSATION: 

$12.50/hour

TO APPLY:

Please send a resume, cover letter, and three professional references to [email protected]

TEACHING POSITIONS

TEACHING ARTIST

TEACHING ARTIST

Imagination Stage is always looking for experienced teachers for its onsite classes and satellite programming in DC, MD and Northern VA.  Imagination Stage teaching artists are contracted on a freelance, per class, basis, and work a variety of schedules based on semester needs and teacher availability. Both weekday and weekend hours available.

 

For lead teaching artists, ideal candidates have a BA in Theatre, Theatre/Music Education, or Early Elementary Education and 2+ years of teaching theatre for young people.

 

CREATIVE DRAMA/ACTING/DIRECTORS

Seeking teaching artists comfortable creating and leading creative drama and/or technique based curriculum. Directors also needed for student productions; opportunities available during the school year as well as summer.

 

DANCE INSTRUCTORS/CHOREOGRAPHERS

Seeking experienced dancers to instruct classes in Jazz, Tap, Musical Theatre Dance, Modern, and/or Hip Hop dance. Choreographers are also needed for Musical Theatre camps and productions.

 

VOCAL INSTRUCTORS/MUSIC DIRECTORS

Our instruction model requires our vocal instructors/music directors to have piano accompaniment skills. Music Directors are also needed for Musical Theatre camps and productions.

 

EARLY CHILDHOOD TEACHERS

We seek teachers with a background in theatre artistry and early education as well as experience in implementing lessons that utilize storytelling, multi-sensory play, and that integrates the theatre arts with early childhood development.

 

INCLUSION FACILITATORS
An inclusion facilitator is a member of the classroom staff who helps to facilitate friendships between students with and without disabilities, models class activities and positive and respectful ways for students to interact, and collaborates with the classroom teacher to support positive behavior, provide accommodations, and create an inclusive environment for students with disabilities.

 

ASSISTANT TEACHERS
Assistant teachers support the classroom teacher in preparation and implementation, and models classroom work for the students.

 

 

Interested teachers should submit a resume, cover letter, and references to:

Stacy Steyaert

[email protected]

Please list all the teaching positions you are interested in.

VOLUNTEERS

USHERS

USHERS

Imagination Stage is looking for friendly and responsible volunteer ushers in our professional theatre. Responsibilities include taking tickets, selling concessions, seating patrons and assisting with patron concerns. Flexible schedule includes weekend mornings and afternoons, with occasional evenings.

 

TO APPLY:

To apply, please send resume and cover letter to [email protected]

 

Imagination Stage is an SSL approved organization. Students ages 15 and up can earn community service hours by volunteering at Imagination Stage.

AUDITIONS

AUDITIONS

Imagination Stage operates under an Actors’ Equity Theatre for Young Audiences contract and does not participate in the Equity Membership Candidate program. We hire Equity and Non-Equity actors who are 18 years and older. If we are in need of an actor who is under the age of 18 this information will be clearly stated on all casting materials.

 

Equity Principal Auditions for the 2020/2021 Season will be held on February 26 from 10:00 a.m. to 2:00 p.m. These auditions are for members, in good standing, of Actors’ Equity Association. To set up a time slot for our Imagination Stage auditions, please contact [email protected], including any time conflicts or preferences.

 
Please prepare a 90 second monologue and 16 bars of an up-tempo song. If you plan on singing, please bring sheet music in the appropriate key as an accompanist will be provided. Please note that although we are a Theatre for Young Audiences, your material does NOT need to be from a children’s show.
 

In addition, every year Imagination Stage attends DC/Baltimore Equity Liaison Committee Auditions. Please contact the Liaison Committee for further Information.

 

For general inquiries or more information about auditioning at Imagination Stage, please email [email protected]

FELLOWSHIPS

There are no fellowship positions open at this time.

Imagination Stage is an Equal Opportunity Employer. It does not tolerate discrimination against applicants or employees on the basis of gender, race, color, religion, national origin, age, sexual orientation, disability, citizenship, or any other characteristic protected by law.