Patron Services Associate

Category
Part Time

REPORTS TO: Patron Services Manager

FLSA STATUS: Part-Time Hourly

POSITION STATUS: 8-12 hours/week, flexible schedule with Saturdays, Sundays, evenings, weekdays and holidays.

Imagination Stage is seeking dynamic, detail, and customer-oriented individuals for the position of Patron Services Associate, who is responsible for providing the highest level of customer service to the patrons of Imagination Stage--including ticket buyers, students, teachers, and schools--in the box office and at the reception desk.

Essential Duties and Responsibilities

  • Open and close the building as needed
  • Monitor front entrances, and greet, assist, and direct incoming patrons
  • Answer Phones, take and return messages, and direct calls to the appropriate person(s)
  • Assist with requests for information on the phone, via email, and in person
  • Distribute mail, collect and meter outgoing mail
  • Post building notices/messages for incoming patrons
  • Adhere to Imagination Stage policies and procedures
  • Assist with registration, ticket sales, and data entry
  • Take on other duties as assigned

Qualifications

  • Computer Literacy (Especially Microsoft Office and Google Suite)
  • Ability to work on multiple projects at once
  • Pleasant and tactful telephone manner
  • Strong verbal and written communication skills
  • Reliable and punctual
  • Ability to work under pressure and to think quickly
  • Must be able to work both independently and as part of a team
  • Previous experience in customer service required (previous box office experience is a plus)
  • A sense of humor is a must
  • Previous experience with Tessitura preferred

Work Environment

Frequent work in an active environment, and with those of all ages

Compensation

$15/hour

To Apply

Please send a resume and three references to [email protected]

Imagination Stage celebrates diversity and is committed to creating an inclusive workplace that values members of our whole community. We strongly encourage applicants from all backgrounds to apply.

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