REPORTS TO: Patron Services Manager
FLSA STATUS: Part-Time Hourly, Permanent Non-Exempt
POSITION STATUS: Flexible schedule with Saturdays, Sundays, evenings, weekdays and holidays.
Imagination Stage is seeking dynamic, detail, and customer-oriented individuals for the position of Patron Services Associate, who are responsible for providing the highest level of customer service to the patrons of Imagination Stage--including ticket buyers, students, teachers, and schools--in the box office and at the reception desk.
Essential Duties and Responsibilities
General
- Arrive to workstation on time and ready to work; work all scheduled shifts and attend required training and meetings. Maintain an organized working area and environment.
- Adhere to Imagination Stage policies and procedures, including maintaining highest level of professional conduct
- Check the Trello board for any updates, new FAQs, and reminders
- Assist with registration, ticket sales, concessions, and data entry
- Be proficient and accurate in Tessitura and institutional knowledge
- Process sales and requests by patrons
- Troubleshoot complex customer services issues
- Assist with training of new Associates.
- Perform additional duties as assigned by the supervisor.
Reception
- Open and/or close the building as needed
- Monitor front entrances and greet, assist, and direct incoming patrons
- Answer phones, take and return messages, and direct calls to the appropriate person(s)
- Assist with requests for information on the phone, via email, and in person
- Distribute mail, collect and meter outgoing mail
- Post building notices/messages for incoming patrons
Box Office
- Execute communications and requests from patrons (email & phone)
- Check the mail for forms to be processed, emailed, etc.
- Update and send any important box office forms or reports as needed
REQUIRED EDUCATION, SKILLS, AND EXPERIENCE:
- Computer Literacy (Especially Microsoft Office and Google Suite)
- Ability to work on multiple projects at once
- Pleasant and tactful telephone manner
- Strong verbal and written communication skills
- Ability to work under pressure and to think quickly
- Must be able to work both independently and as part of a team
- Previous experience in customer service required (previous box office experience is a plus)
- Previous experience with Tessitura preferred
- Must be able to lift up to 50 lbs
Work Environment
Frequent work in an active environment, and with those of all ages
Compensation
$18/hour
To Apply
Please send a resume and three references to [email protected] with the subject line “Patron Services Associate”.
Imagination Stage celebrates diversity and is committed to creating an inclusive workplace that values members of our whole community. We strongly encourage applicants from all backgrounds to apply.