What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, enter information on our site or provide us with feedback on our products or services.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
– To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
– To improve our website in order to better serve you.
– To allow us to better service you in responding to your customer service requests.
– To administer a contest, promotion, survey or other site features.
– To quickly process your transactions.
– To ask for ratings and reviews of services or products.
– To follow up with them after correspondence (live chat, email or phone inquiries).
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
– Understand and save user’s preferences for future visits.
– Keep track of advertisements.
– Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some of the features that make your site experience more efficient may not function properly. It won’t affect the user’s experience that make your site experience more efficient and may not function properly.
Do we disclose the information we collect to Third-Parties?
We may transfer to outside parties, any email, which is personally identifiable information.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Tessitura is an enterprise application used by Imagination Stage to manage Patron activities in Ticketing, Fundraising, Education, Customer Relationship Management and Marketing.
The security of your Personal Information is important to us. Accordingly, while no set of privacy and security standards or safeguards is 100% secure, we take steps to ensure any information that you share with us is kept secure and strictly confidential in accordance with this policy. We take various precautions to protect information from loss, misuse and unauthorized access, collection, use, disclosure, copying, modification, alteration, destruction or similar risks. Tessitura Network personnel may access and use Personal Information only if they are authorized to do so and only for the purpose for which they are authorized.
Right to Access
Individual Customers have the right to know what Personal Information about them is included in our databases and to ensure that such Personal Information is accurate and relevant for the purposes for which Tessitura Network collected it. Individual Customers may review their own Personal Information stored in the databases and correct, erase, or block any data that is incorrect, as permitted by applicable law and Imagination Stage policies. Upon reasonable request, Imagination Stage allows Individual Customers access to their Personal Information, in order to correct or amend such data where inaccurate. Individual Customers may edit their Personal Information by logging into their account profile or by contacting Imagination Stage by phone at 301-280-1660 or email [email protected]. In making modifications to their Personal Information, Individual Customers must provide only truthful, complete, and accurate information. To request erasure of Personal Information, Individual Customers should submit a written request to Imagination Stage.
Imagination Stage will endeavor to respond in a timely manner to all reasonable written requests to view, modify, or inactivate Personal Information. You may access information we hold about you, request a correction where data is incorrect or a deletion of your data, unless we have to keep your data for legal reasons.
L2 Interactive – mail2
mail2 is email marketing software used by Imagination Stage to manage Patron emails and email preferences.
Imagination Stage participates in permission-based email marketing and only send emails to Patrons who have given us permission to communicate with them via email.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
We have implemented the following:
– Remarketing with Google AdSense
– Google Display Network Impression Reporting
– Demographics and Interests Reporting
– DoubleClick Platform Integration
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
You can change your personal information:
– By emailing us
– By calling us
– By logging in to your account
– In person
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not collect information from children under 13 unless they are Registering within our Education Department.
Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?
In order to remove your child’s information please contact the following personnel:
We adhere to the following COPPA tenants:
– Parents can review, delete, manage or refuse with whom their child’s information is shared through contacting us directly. ‘
FAIR INFORMATION PRACTICES
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur?
– We will notify you via email within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
– We collect your email address in order to:
– Send information, respond to inquiries, and/or other requests or questions.
– Process orders and to send information and updates pertaining to orders.
– Send you additional information related to your product and/or service.
– Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
– Not use false or misleading subjects or email addresses.
– Identify the message as an advertisement in some reasonable way.
– Include the physical address of our business or site headquarters.
– Monitor third-party email marketing services for compliance, if one is used.
– Honor opt-out/unsubscribe requests quickly.
– Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails:
– You can email us at [email protected]
– Follow the instructions at the bottom of each email and we will promptly remove you from ALL email correspondence.
4908 Auburn Avenue
Bethesda, MD 20814
Last Edited on 2018-02-07