Online Classes - FAQ's

Q: HOW DO I GET MY ZOOM LINK FOR ONLINE CLASSES?

A: Our staff sends out a Welcome Letter within the week before class containing general information and the Zoom link. Please double check your spam folder or junk email in all possible email accounts, as these emails can go through the spam filter by mistake.

Q: ARE THE ONLINE CLASSES SECURE?

A: Yes, our online classes will use the Zoom platform and all classes are password protected. Each class has the Waiting Room feature enabled, and teachers let only registered students enter. For the safety of students and teachers, each Zoom session will be recorded. 

Q: CAN MY YOUNGER CHILD ENROLL IN AN OLDER AGE GROUPING?

A: No. Students may only register for their current age or grade level. Our grade groupings allow for age-appropriate curriculum and programming. If you have specific concerns about the needs of your student, please reach out to the class liaison.

Q: IF I HAVE A CREDIT OR GIFT CERTIFICATE, HOW CAN I USE IT TO REGISTER?

A: If you have a Gift Certificate, enter the unique ten-digit Gift Certificate number at check out to register online. If you are uncertain of your credit or Gift Certificate details, please email [email protected]

Q: HAVING TROUBLE REGISTERING ONLINE?

A: If you are having difficulty registering for class, we recommend closing out of your browser, deleting all browser history and/or cookies, and then starting over in a new private tab. If you have problems checking out online, please email [email protected] with the name and number of the programs you are looking for, and we can hold them for you.

 

Once you select ‘Start Registration Process’ you will need to complete the full Registration in its entirety and then log out before you can add additional Classes/Camps/Children. If you navigate away from the Registration Page or click the ‘back’ arrow, it will cause an error that results in an invalid Registration.

 

Log-in Difficulty: If the log-in system does not let you create a new account, you likely already have an existing account. Look for the 2nd tab, “Retrieve Password.” Enter your email and click “Email My Information.” There may be a slight delay before you receive the email. The email is called “Your Online Account Credentials from Imagination Stage” and comes from [email protected] Please check in your Spam or Junk folder.

When you get the email, click on the button “Click Here to Login Now”. This will take you to a screen where you can enter a NEW password that will now be your permanent password. This should allow you to log-in successfully.