Reports to: Guest Experience Manager
Location: Bethesda, MD
Position Status: Part-Time
Rate: $17/hr
JOB SUMMARY:
House Managers are the first level of communication for all patrons and guests at Imagination Stage, where their main responsibility is to provide exceptional customer service to all. The House Manager will support the Patron Services Department by welcoming patrons to Imagination Stage and preparing, monitoring, and caring for both of our theater spaces. The House Manager also partners with the Guest Experience Coordinator to offer front-line engagement with patrons and serve as an ambassador of the Imagination Stage brand. The House Manager will report directly to the Guest Experience Manager while working alongside MOD during house managing shifts. This role's shifts will mainly be Friday-Sunday from 12-6. Those with experience in FOH or childhood development are encouraged to apply. An engaging personality, even temperament, and high attention to detail are required of a successful candidate.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Front of House
- Coordinate and oversee ushers/volunteers for performances, operating as their point of contact during their shift white managing lobby traffic
- Greet and guide patrons throughout the facility at all access points.
- Act as stage guard during the show in house, ensuring a safety and a smooth performance for our patrons and performers
- Provide support for accessibility requests, including use of courtesy wheelchair and assisted listening devices.
- Assists the Lead House Manager on front facing tasks while they coordinate with production and create the house report
- Seat all patrons appropriately in the house and troubleshoot any double-seating or ticketing issues with discretion and haste.
- Anticipate patron needs and offer assistance without bias.
- This position requires sitting or standing for extended periods of time, communicating with Box Office and Stage Management via headset, repeatedly traversing a distance of approximately 50’ and opening doors for the audience.
- Assist in the safe evacuation of the audience in the event of an emergency.
- Respond to any medical emergency in the theater and lobby and alert emergency personnel as appropriate.
- Additional duties as assigned by the supervisor.
Qualifications
- House management, box office, stage management or similar events experience preferred.
- Excellent customer service background. Strong interpersonal, written, and oral communication skills.
- Adaptable and able to work in a fast-paced environment.
- Schedule flexibility and willingness to work performances and events, including nights and weekends.
- Candidates must have familiarity with computers.
- CPR, First Aid, and AED certified or ability to complete certification is preferred.
- A background and/or interest in theatre is a plus.
- Persons that are bilingual are strongly encouraged to apply.
Scheduling
House Managers will choose their own shifts. Scheduling shifts are done on a first come, first serve basis using the Homebase scheduling software.
- House Managers are expected to arrive for their shift an hour before the start of the show.
- Early Childhood Theatre shows take place in our Reeve Theatre. These shows are for children ages 1-5 and may require additional assistance from the House Manager.
- Saturday and Sunday usually have two (2) shows per production. House Managers are expected to work both show times when picking up shifts for that weekend.
- House Managers are also responsible for house managing Student Show Performances, which occur from Friday-Sunday in the evening.
HOW TO APPLY
Submit a cover letter and resume to [email protected]. Imagination Stage is an Equal Opportunity Employer. Persons from diverse backgrounds are strongly encouraged to apply. For more information about Imagination Stage, please visit ImaginationStage.org. No phone calls please.