Administrative Associate

Category
Full Time

TITLE: Administrative Associate

REPORTS TO: Guest Service Coordinator

LOCATION: Bethesda, MD 

FLSA STATUS: Non-Exempt, Full-Time

POSITION STATUS: 36-40hours/week 

DESCRIPTION

Imagination Stage is seeking a dynamic, detail and customer-oriented individual for the position of Administrative Associate, who is responsible for being a key resource for internal and external communities. The Administrative Associate provides the highest level of customer service to the patrons of Imagination Stage while stationed at the front desk.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Front Desk

  • Open and close the building.
  • Monitor the front entrance to greet, assist, and direct incoming patrons.
  • Answer phones, take and return messages, and direct calls to the appropriate person(s).
  • Assist with requests for information on the phone, via email, and in person.
  • Maintain a neat and tidy workspace to receive patrons. 
  • Distribute mail, collect and meter outgoing mail.
  • Post building notices/messages for incoming patrons.
  • Ensure public spaces are maintained and organized.
  • Work with Education team to track attendance of teaching staff. 

Sales

  • Process and follow-up on sales.
  • Be a resource for patrons outside of listed Box Office Hours.
  • Ensure sales are processed in a timely manner.
  • Assist with day-of processes for performances and classes.

Office and Safety

  • Monitor the internal scheduling system for the facility. 
  • Ensure First-Aid supplies are up-to-date and fully stocked.
  • Be a resource for safety protocols.
  • Maintain and manage office supplies for IStage staff.
  • Support IStage staff with special projects and tasks as assigned.

REQUIRED EDUCATION, SKILLS, AND EXPERIENCE

  • Computer literacy (Specifically Microsoft Office and Google Suite)
  • Ability to work on multiple projects at once.
  • Pleasant and tactful telephone manner.
  • Strong verbal and written communication skills.
  • Reliable and punctual.
  • Ability to work under pressure and think quickly.
  • Must be able to work both independently and as part of a team.
  • Previous experience in customer service required.
  • A sense of humor is a must.
  • Previous experience with Tessitura or similar databases preferred.

WORK ENVIRONMENT

Frequent work in an active environment, and with those of all ages.

SCHEDULE

Regular four nights a week and one weekend day.*

Monday through Thursday 1:30 p.m. - 9:30 p.m.

Saturday 8:30 a.m. - 4:30 p.m. OR Sunday 10:00 a.m. - 7:00 p.m.

*Subject to change due to scheduling needs. 

COMPENSATION 

  • $18/hour
  • 100% coverage for HMO individual insurance
  • Paid Time Off: 10 vacation days; 2 personal days; 7 sick days; 12 paid holidays
  • Transit/Parking benefit
  • Generous free and reduced priced tickets, classes, and summer camps

TO APPLY

Please submit a cover letter and resume to [email protected] with ‘Administrative Associate” in the subject line.

Imagination Stage celebrates diversity and is committed to creating an inclusive workplace that values members of our whole community. Imagination Stage is an Equal Opportunity Employer. It does not tolerate discrimination against applicants or employees on the basis of gender, race, color, religion, national origin, age, sexual orientation, disability, citizenship, or any other characteristic protected by law.  Candidates from diverse backgrounds are strongly encouraged to apply.

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